Versand

At PULSO®, we understand that your recovery shouldn't have to wait. Our logistics team works around the clock to ensure your hardware is calibrated, inspected, and dispatched with the highest level of care.

1. Fulfillment Timeline

  • Order Processing: All orders undergo a technical inspection and fulfillment process within 1-2 business days.

  • Verification: You will receive a "Protocol Initiated" email once your order has been verified, followed by a tracking number once the package has been handed to our courier partners.

2. Shipping Rates & Destinations

We are proud to offer Free Global Shipping on all orders. We currently ship to:

  • North America

  • Europe

  • United Kingdom

  • Australia & New Zealand

  • Select regions in Asia

Note: We do not ship to P.O. Boxes or military bases (APO/FPO) at this time to ensure secure, hand-signed delivery of your hardware.

3. Estimated Delivery Times

Once dispatched, your PULSO® hardware typically arrives within the following windows:

  • Standard Shipping: 5–10 business days.

  • Priority Dispatch: 3–5 business days (available during checkout).

Please note that these are estimates. Factors such as local customs processing or extreme weather may occasionally cause minor delays.

4. Tracking Your Protocol

You can monitor your shipment in real-time.

  • Visit our [Track My Order] page.

  • Input your Order Number and Email Address.

  • Get live updates on the status of your recovery hardware.

5. Customs, Duties & Taxes

For international orders, PULSO® aims to provide a seamless experience. However, please be aware that:

  • Customers are responsible for any local import duties or VAT applied by their country's customs office.

  • PULSO® is not responsible for delays caused by the customs department in your country.

6. Damaged or Lost Shipments

If your hardware arrives damaged or if your tracking protocol shows "Delivered" but you have not received your package:

  1. Contact our support team within 48 hours at support@pulso.com.

  2. Provide your order number and photos of the damaged packaging (if applicable).

  3. We will initiate a courier investigation and ensure your recovery journey stays on track.