Common Questions, Instant Answers

We dispatch all orders within 24 hours from our specialized fulfillment centers in Europe and North America. Standard delivery typically takes 3-7 business days. You will receive a tracking link via email as soon as your recovery gear leaves our warehouse.

Absolutely. The PULSO® checkout is powered by Shopify Payments, providing Level 1 PCI DSS compliant 256-bit encryption. We accept all major credit cards, Apple Pay, Google Pay, and PayPal for a seamless and secure transaction.

Every PULSO® device is covered by a comprehensive 1-year manufacturer’s warranty. This covers any technical malfunctions or hardware defects. If your device doesn’t perform to our pro-grade standards, we will repair or replace it at no cost to you.

Once your order is confirmed, you can track its progress directly on our website via the "Track My Order" page. Simply enter your order number and email address for real-time updates on your shipment’s location.

We move fast to get your recovery tools to you. You can change or cancel your order within 2 hours of placement by contacting our 24/7 support team. After this window, the order is likely already in the fulfillment process.